FAQs


Q: Do you offer warranty on your products?

A: Yes, we offer a 1-year warranty against any quality defects on the android box (from the date of purchase).

Q: If Andbox Android box built-in bluetooth or not?

A: Yes, they do except Andbox ACE.

Q: Do the product support Bluetooth headphones?

A: Those devices which have built-in bluetooth , supports bluetooth headphones as well.

Q: What apps are pre-loaded on the products?

A: Google Play, YouTube are pre-installed and rest is according to the need of customer.

Q: Can it play 4K Netflix?

A: By now, Andbox Android boxes don’t support 4K from Netflix, but support on other apps, for example, YouTube 4K. The mobile version of Netflix can be installed via U disk, but the resolution is only SD

Q: Do your TV boxes play 3D movies?

A: Yes, our Android TV box support 3D movie, You can Play in KODI.

Q: Is KODI installed or can it be installed?

A: No, KODI isn’t installed. But, you can download KODI in the Playstore.

Q: If the boxes support OTA update or not?

A: No

Q: Will the box work if connected via an HDMI switch?

A: Yes, it can work.

Q: Which remote is provided with the box?

A: We give IR remote which is included in the box accessories, you can add other remotes as well with additional cost of the remote.

Q: How to buy your products?

A: We have given amazon/direct purchase link below about the item. If you want more details about product price, just tap on the “Get a quote” link and our team will contact you within 24 hours.

Q: What OTT apps does it support?

A: It supports all OTT apps.

Q: Does the internal storage of your android box can be increased?

A: Yes, there is an additional dedicated slot for memory card which can be expanded depending upon the device memory expansion limit

Q: What is the return/refund policy?

A: You can return the device within 15 days and get full refund if you didn’t like the product.

Q: Does your device have VGA slot?

A: No, but you can purchase a VGA to HDMI dongle for your VGA cable and use HDMI slot of the box.

Q: Does your boxes supports keyboard and mouse?

A: Yes, there are USB slots in the box where keyboard and mouse can be plugged in.